Launton Grange care home praised by CQC for outstanding care

Launton Grange care home, in Bicester, has been inspected by the CQC (Care Quality Commission) and has been rated as ‘good’, with ‘outstanding’ for its caring service.

The luxury care home, located on Skimmingdish Lane in Bicester, was opened by Ideal Carehomes in October 2020 and provides first-rate residential and dementia care to up to 66 residents.

During its first inspection, which took place on 11th May, CQC inspectors praised Launton Grange for the “excellent care” residents receive from its “passionate and dedicated staff”. Relatives told inspectors that they felt “the way the home was run meant their family members received exceptional care”.

The CQC inspected the care home using its comprehensive inspection methodology which inspects five key areas – whether services are safe, effective, caring, responsive and well-led.

Under these key headings, the report found that residents at Launton Grange are “safe and protected from avoidable harm”; that it is “effective” and promotes a “good quality of life”; that it treats residents with “compassion, kindness, dignity and respect”; that people’s needs are “met through good organisation and delivery”; and that the care home is “consistently managed and well-led” with a culture that promotes “high-quality, person-centred care”.

Inspectors praised staff for the way they “value people and their life experiences”. The reports adds that the care home provides care that is “tailored to the individual needs of each person” and that “the culture at the home encourages and nurtures people”.

Ideal Carehomes’ unique ‘This Is Me’ project, where staff dedicate time to get to know each resident, and their likes and dislikes; plus, their engagement with local schools during the Covid pandemic, through the creation of resident’s Life Stories, were praised by inspectors for helping to maintain connections between residents and their local communities during lockdown.

Inspectors stated that this “individualised care and liaison with the local community” gave residents “a new purpose and encouraged them to share their thoughts, likes and life histories with students from local schools”.

The care home’s activities team work together with the care staff to “organise a rich and diverse programme” which allows people to pursue their own “personal interests and hobbies”. The report highlighted that staff do their upmost to ensure residents are “able to fulfil their wishes”.

According to relatives who were interviewed by inspectors, staff ensure they promote “people’s rights to dignity, privacy and independence”. Family members added that their loved ones had “built extremely trusting and caring bonds with staff” and that these bonds had a “very positive impact on their family members’ wellbeing”.

Staff were also interviewed by CQC inspectors and reported that they were “supported by the management team who showed empathy and understanding”.

Stacey Linn, managing director for Ideal Carehomes, said: “We are thrilled to receive this report from the Care Quality Commission, our first inspection since we opened Launton Grange in 2020.

“We are very proud of the care we provide at Launton Grange. To receive ‘outstanding’ in care is testament to the dedication of our team who support our residents to live fulfilling and enriched lives. It is wonderful to hear our residents and their relatives speaking so highly of our home to the inspectors, as well as our team who said that they feel supported and well cared for.”

For more information, call 01869 227 151, email launton.grange@idealcarehomes.co.uk or visit www.idealcarehomes.co.uk